Support
Support
Last Updated: August, 2026
Welcome to the official website of Cygnus Biosciences (“Cygnus,” “we,” “us,” or “our”).
By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, please do not use this website.
This website is provided for general informational and business purposes.
You may access and use this website for lawful purposes and in accordance with these Terms of Use. You agree not to:
We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms of Use have been violated.
The information provided on this website, including text, product descriptions, technical information, images, graphics, videos, publications, news, and other materials, is provided for general informational purposes.
While we make reasonable efforts to ensure that the information on this website is accurate and up to date, we do not guarantee that all information is complete, accurate, current, or free from errors.
Cygnus may modify, update, or discontinue any website content, product information, or feature at any time without prior notice.
Information regarding Cygnus products, technologies, specifications, applications, performance, and capabilities is provided for informational purposes only.
Product availability, specifications, intended uses, regulatory status, and applicable certifications may vary by country or region.
References to research, clinical, diagnostic, or other applications do not necessarily mean that a product is approved, cleared, or authorized for such use in every jurisdiction.
Users should consult Cygnus or the relevant local representative for information regarding product availability, intended use, and regulatory status in a particular country or region.
Nothing on this website constitutes medical, diagnostic, legal, or other professional advice.
Unless otherwise indicated, all content and materials on this website, including but not limited to:
are owned by, controlled by, or licensed to Cygnus and are protected by applicable intellectual property laws.
You may view and access website content for your personal or internal business purposes. You may not reproduce, modify, distribute, publish, transmit, display, create derivative works from, or commercially exploit any website content without our prior written permission, except where expressly permitted by applicable law.
Nothing in these Terms of Use grants you any license or right to use any Cygnus trademark, logo, or other intellectual property.
Certain content on this website may describe scientific research, sequencing technologies, experimental results, technical performance, or applications.
Such information may be based on specific experimental conditions, samples, workflows, or studies and may not represent results that can be achieved under all conditions.
Users should evaluate the suitability of any Cygnus product or technology for their specific application and consult relevant technical documentation or Cygnus representatives where appropriate.
This website may contain links to websites or resources operated by third parties, including scientific publications, research organizations, partners, distributors, social media platforms, or other external websites.
These links are provided for convenience and informational purposes only.
Cygnus does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites. Your use of third-party websites is subject to the terms and policies of those websites.
When you voluntarily submit information through forms or other communication channels on our website, you agree that the information you provide is accurate and does not violate the rights of any third party.
Our collection and processing of personal information is governed by our Privacy Policy.
You can review our Privacy Policy for more information about how we collect, use, store, and protect personal information.
To the maximum extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.
Cygnus does not warrant that:
Your use of the website is at your own risk.
To the maximum extent permitted by applicable law, Cygnus and its affiliates, directors, employees, and representatives shall not be liable for any indirect, incidental, special, consequential, or other damages arising out of or in connection with your use of, or inability to use, this website or its content.
Nothing in these Terms of Use excludes or limits any liability that cannot be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Cygnus, its affiliates, directors, employees, and representatives from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms of Use or your misuse of the website.
We may update these Terms of Use from time to time to reflect changes to our website, services, business practices, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the beginning of these Terms of Use. Your continued use of the website after the updated Terms of Use are posted constitutes your acceptance of the revised terms, to the extent permitted by applicable law.
These Terms of Use shall be governed by and interpreted in accordance with the laws applicable to Cygnus, without regard to conflict-of-law principles, unless otherwise required by applicable law.
Any dispute arising out of or relating to these Terms of Use or your use of this website shall be subject to the jurisdiction of the competent court where Cygnus is located, unless otherwise required by applicable law.
If you have any questions regarding these Terms of Use, please contact us:
Company: Cygnus Biosciences (Beijing) Co., Ltd.
Address: Floor 1, Building 1, No.29 Courtyard, Kechuang 7th Street, Beijing Economic-Technological Development Area, Beijing
Email: info@cygnusbio.com
Last Updated: August, 2026
Cygnus Biosciences (“Cygnus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our official website, submit information through our online forms, or otherwise interact with us through our website.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.
When you voluntarily submit information through forms on our website, contact us, request information, or submit an enquiry, we may collect information such as:
You may browse our website without directly providing personal information. However, certain information may be necessary for us to respond to your enquiries or provide information you have requested.
When you visit our website, we may automatically collect certain technical and browsing information, such as:
We use this information to operate, maintain, secure, and improve our website and to better understand how visitors use our website.
We may use the personal information we collect for the following purposes:
We may use your contact information and the information you provide to:
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you marketing communications about Cygnus, including:
You may unsubscribe from our marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us using the information provided in this Privacy Policy.
Unsubscribing from marketing communications will not affect communications necessary to respond to an enquiry or provide information or services that you have specifically requested.
We may use automatically collected information and analytics technologies to understand website traffic and user behavior, evaluate website performance, improve our content and services, and enhance the user experience.
We may process your personal information where necessary to maintain the security and integrity of our website, prevent unauthorized access or misuse, comply with applicable laws and regulations, and respond to lawful requests from competent authorities.
Our website may use cookies and similar technologies to ensure that the website functions properly, remember certain preferences, understand how visitors use our website, and improve our website and services.
Cookies are small text files stored on your device by your web browser.
Depending on their purpose, cookies may include:
These cookies are necessary for certain basic functions of our website and may be required for the website to operate properly.
We may use analytics cookies and similar technologies to understand how visitors access and use our website, including information such as page views, traffic sources, and general usage patterns.
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We do not sell your personal information.
We may share your personal information only where necessary for the purposes described in this Privacy Policy and as permitted by applicable law.
Your personal information may be accessed by authorized Cygnus personnel who need the information to respond to your enquiries, provide requested information, or conduct related business communications.
We may also share personal information with service providers who support the operation, maintenance, security, or functionality of our website, where necessary and permitted by applicable law.
We may disclose personal information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.
Personal information submitted through our website forms is transmitted to and stored on systems operated by or on behalf of Cygnus.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to your enquiries, maintain relevant business records, or comply with applicable legal and regulatory requirements. When the retention period expires, we will delete or anonymize your personal information in accordance with applicable laws.
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable measures to protect your personal information, we cannot guarantee absolute security.
Depending on the laws applicable to Cygnus, you may have certain rights regarding your personal information, including the right to:
To exercise your rights, please contact us using the contact information provided in Section 8 of this Privacy Policy.
We may need to verify your identity before processing certain requests. We will respond to your request within the timeframe required by applicable law.
Where processing is based on your consent, withdrawing your consent will not affect the lawfulness of processing carried out before your withdrawal.
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal and regulatory requirements.
When we make material changes, we will update the “Last Updated” date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we process your personal information, please contact us:
Company: Cygnus Biosciences (Beijing) Co., Ltd.
Address: Floor 1, Building 1, No.29 Courtyard, Kechuang 7th Street, Beijing Economic-Technological Development Area, Beijing
Email: info@cygnusbio.com
We will make reasonable efforts to respond to your enquiry in accordance with applicable laws and regulations.